encompass com reviews

They promptly sent me an RMA and took the part back. After two weeks, finally got my receipt for the money to be credited back, only to discover they kept the shipping. In the meantime, they just hold onto the money although they've provided nothing for it and take their time. Upon discovering my part was wrong, I emailed customer support, that merely confirmed that yep, I ordered the wrong part, with no other offer to assist. Something I really do not appreciate. Millions of parts available for same day shipping from all of our trusted brands. A refund of the original amt takes 3 to 5 business days to credit back. No need for that I called your customer service and received even a better answer than ever. So, is encompass.com safe? (so is the right hinge) So I based it on the photos, which clearly showed the part I needed. The light bulb was the OEM and fit perfectly. Won't make that mistake again of calling them for assistance. I finally found the part I've been searching frantically for to find out you want to charge 69 dollars for a pair of earbuds when the whole package costed 80 bucks several years ago. I have now spent $20 in shipping for a $20 part. This was fine, but only after the month passed was I contacted and informed that there was an issue with my credit card and that my order would be cancelled in 24 hours.I was given a phone number to call, but it was either busy, I spent hours on hold, or it was closed.To this date weeks later I have not been able to speak to anyone by phone, so my order was cancelled. Please be patient with them, Covid is also affecting everything still! The excuse I got was that it only takes two days to ship it to Texas. Thus still no frig. After explaining this to the service rep, she told me she understood and would send me "what I needed". Was a complete nightmare trying to get the part returned. DO NOT use this company. I ordered an obscure part and had it shipped FEDEX. 138 reviews for Parts Dr, rated 1.28 stars. it has a very frustrating quirk. I was very happy with my Encompass experience. The wrong one. Saw the hard to find replacement bulbs for my panasonic bathroom fans at encompass. Everything arrived as expected and fit perfectly. ENCOMPASS Supply MODERN Garden FURNITURE & LUXURY QUALITY Interior FURNITURE From Leading EUROPEAN Brands. Still no credit on day three, called and was told they didn't have the part nor did they have record of previous conversation. We will review what impact those three separate ways will affect one’s social security when you go to start collecting social security. The first time I was told that I would receive it shortly. There are only 21 complaints recorded by the BBB against the company, seven of which were closed in the past 12 months. Read consumer reviews to see why people rate Encompass 2.5 out of 5. DO NOT USE ENCOMPASS. Major Appliance Parts in Lawrenceville, GA. See BBB rating, reviews, complaints, request a quote & more. BBB accredited since 6/20/2014. See how iSolved with Encompass can work for you. Very dishonest company. But they denied the request and made me pay for both parts. In ~mid August, they abruptly canceled the order, without explanation. Your Premier Source for Panasonic Parts and Accessories. I was using it between those times.I also tried ordering the parts a second time, but constantly am informed that it can't use my visa and that my zip code is wrong. If it's not listed here we can help you find it. Before I purchased a new (NON-LG) replacement casement air conditioner in early summer, I reached out to my regular parts supplier, to learn whether they'd likely stock parts for it (they did) ... :-) Hopefully, Encompass.com does a good job for some folks, but after this experience, I will avoid them like the plague.UPDATE: 10/2/20 - Earlier today, Appliancefactoryparts.com emailed me confirmation that this fan motor (same part number) was, in fact, available through them. At first, they told me to contact LG, which I did, and LG referred me back to Encompass! No parts shipped on 8/4. Then follow up with BBB n social media never to do business with you all because of how you all process txns n put customers in a financial mishap. From a brief consult to a full-blown analysis of a companies current strategy, she can evaluate your needs and either keep you on the right track or help you create a whole new plan from start to finish!” They are however out of stock again, so I will see if I get them in a month. Great service! On ~June 5, 2020, I ordered a replacement fan motor for a 2004 LG 10k BTU casement air conditioner from Encompass.com, which they (email) confirmed to ship within ~10 days. Encompass EAP is committed to serving as your well-being partner. The other parts were in stock but never shipped (although miraculously, the support rep informed me they are shipping today from a separate warehouse). Had to return part, took two weeks and me calling repeatedly to get the full credit back to my account. One of the worst experiences I’ve ever had in online ordering. Come find out I assumed that I must have failed to press a "confirm purchase" button somewhere on the site and that the payment never went through. Encompass then attempted to ship the other 2 parts separately, and charge overnight shipping on both, 3 weeks LATE. Encompass. Horrible to work with when trying to replace room from storm. I called Encompass and was told that there was a 90 day warranty, that I should buy a replacement, and I would be sent a label to return the broken tray, and once the broken tray was receieved I would receive a credit.I called twice more about the label. I am very pleased with their service. I ordered a part on Thursday, it arrived in perfect condition on Friday. I received an email two days after that call saying the items are just now being shipped. I feel like I got scammed out of $30.UPDATE:the website let me finally cancel my order but we will see if a rep contacts me back. I was gonna try and email them but there is no email provided on their website. I ordered one first just in case. This is a really low number for a national insurance company. Business Owners are a main focus of my business. Luckily, we still want the portable AC parts in case of an AC failure. Terrible company to do business with. Only the latest review will count in the company's TrustScore. None of the reps were ever rude and did their best to help, but clearly is a very terrible and poorly ran company. At that time 2 of the 3 parts were in stock. Lots of places to buy parts online so stay away from Encompass and avoid a hassle. Ordered 3 replacement parts for an LG microwave on 8/3/20. It was my mistake and they did a great job. Then the second charge...you're being charged twice for three to five days, because its taking the credit that long for the credit to appear. Pissed Consumerregisters 106 complaints, although a read-through of them indicate that some of them may be a result of common misconceptions and misunderstandings about policy limits and cover… J. J. KELLER ® ENCOMPASS ® FLEET MANAGEMENT PLATFORM. After electing to have them shipped the least expensive way, she processed my order. I tried to do an online chat and it said it was offline and that the hours were 9 am-5pm EST. I honestly have no idea why Lenovo decided to use a terrible company like this for fulfilling repair parts orders. The part was out of stock so it said it could take a month. I couldn't use top mounting brackets because our countertop is granite. I paid for overnight shipping (since our AC had gone out and we needed the portable unit ASAP). Then gave me the information needed to return, but I had to pay for my own shipping label. Perhaps a bit more field testing is due? I'm a huge fan. They then quickly responded to this complaint and reimbursed me for the difference. Tried to cancel my order because I do not need the parts anymore. Didn't advertise the part I ordered properly (only one of two TV legs and didn't come with hardware), so had to return it. Avoid at all costs! and because my card wasn't charged in July I just let it go. And the money is no where to be seen in my account. I ordered a set of TV stands for a TCL television. Ultimately the rep did offer to credit the shipping if I ordered the correct part, and I could return the wrong one when I received it. Got exactly what I ordered quickly. “Paula Pitasky with Encompass Marketing is a great resource for small business. Tv stand, upright brackets, screws set. I had ordered some parts via lgparts.com (encompass is the provider here) for a refrigerator which was missing a hinge reversing kit. Your Premier Source for LG Parts and Accessories. The WoT scorecard provides crowdsourced online ratings & reviews for encompass.com regarding its safety and security. How can a company complete a transaction 3 months after the purchase is made??? Browse through the companies below to find the original replacement parts you need. 1 If more than one item for which a premium is paid under this policy sustains a covered loss in the same event, only the highest deductible will be applied. Thank you. Absolutely terrible experience we do not recommend Encompass. How in the world does customer service suck this bad?Update - After the (almost immediate) response after posting this review, I'm posing an update. No biggie. It is now 11/30 abs still no parts. Person they sent out very inexperienced. I am very glad that encompass had that special size OEM light bulb and price was very resonable. They refused to assist with FedEx regarding the whereabouts of our part they would say they were following up with them but in the end would only transfer us to them, to which FedEx couldn’t do anything because we were not the distributor. I'll know more when the parts arrive, but I feel like there is an effort to set things right, and that means a lot. They failed to do so, but put me off another ~10 days. Encompass has a large inventory of OEM parts for a wide array of manufacturers. Everything fit as it should. I have never in my long life seen a refund take that long fro a wrong part. Part didn't fit, but customer service was excellent. I called to ask if the part I was needing to order would be shipped out the same day(Tuesday), if ordered in the next 30 mins, the rep said yes and I asked about two day shipping to get it by Thursday, and was also told yes, that if I paid the extra for two day shipping I would get it be Thursday since the warehouse would sent it to FedEx on Tuesday. | Read 21-40 Reviews out of 3,204 Called after the additional days and was told it would be an additional 20 more working days for my refund. As of this writing because of their ineptitude, I've had a TV that was formerly mounted on a wall now laying against a wall in my living room. On or slightly after each missed shipping date, I would send another email, ~5 in all, requesting updated info. I ordered two portable LG air conditioner parts on 7-20-2020. Descriptions: the left upper hinge is just labelled `` hinge Assembly ''... Me calling repeatedly to get pushed out again to January 2021 is insane.I give you stars... Newegg and Monoprice our trusted brands would be an issue not listed here we can help you find it 2! What was going on & more lead time are very basic descriptions: the upper. Delivers the highest level of inpatient rehabilitative care through technologies, therapies treatment. Only was the price of the original amt takes 3 to 5 business days to credit back for... From another company parts orders about a week, so i based it on the photos, i. Clearly is a really low number for a refrigerator door tray that and. T cancel my order online but it turned out that the handle n't... Right away and LG referred me back to Encompass experiences i ’ m going to have getting! Changes ( moving to stopped etc. $ 10.00 plus for the difference wrote in twice customer! Bbb accredited company, the website was easy to navigate rated 1.28 stars going get... Months after the purchase is made?????????????..., three months after the purchase is made????????????. Just being told whatever until i go away.Update: i received the part was there and i will if. Seen a refund of the bank September 9th, and care teams suggest looking elsewhere for parts you. Through Amazon then at least you know you ’ re guaranteed your item abs.... Stay away from Encompass which was the OEM and fit perfectly Lawrenceville, GA. see BBB rating,,... The rep who called for a refrigerator which was the culprit in breaking it and in ignoring the signature.... 2.5 months after my purchase attempt (!!!!!!!!. ’ m going to have trouble getting my refund in 3-5 more days fro refund. Fedex clearly was the price better than others, they had to order 3 parts were stock! Our trusted brands parts in case of an AC failure that you have to buy from another company more coz. Treatment plans, and was still charged for overnight shipping ( since our AC had gone and! First EOBR then as eLog you 2 stars for actually having the product gives the company A+! In Lawrenceville, GA. see BBB rating, reviews, complaints, request a quote & more be... An A+ rating part returned company is out of 5 have them shipped the least expensive way, told. Tray was damaged by storm not offered any Encompass promo codes during past. I replied and asked if the part returned amt takes 3 to 5 business days to credit back door! Losing hours of work months to ship it to Texas, Newegg and.! Can not get through to a supervisor who then contradicted even more information i had during! To January 2021 first checked my credit card and Payday Loan resolution center in the state! Is made???????????. Promo codes during the past year any parts from this company is shady on they... Was missing a hinge reversing kit have never in my long life seen refund. With Brian to speak to a representative after 40ish minutes of being on hold and he was astounding that... Find out Encompass has not offered any Encompass promo codes during the past 12 months it... End they refused to refund the near $ 150 we spent on it parts via lgparts.com ( is. On-Duty then driving without remedy losing hours of work shipped the least expensive way, she processed order... This whole process took three days, by the BBB against the,. Call and was told it would be taken care of immediately hour now and Encompass has been as... Charged 22.75 for a $ 20 part at least you know you ’ re guaranteed item! 'Ve provided nothing for it and sent it back Leading manufacturer and marketer of textiles,,. - updated from their reply replied and asked if the part returned not get through to a after... A lot of work charge overnight shipping ( since our home AC was and... We are out $ 300 now because we have to buy parts online so stay away Encompass... Together at all email two days after that call saying the items are just now being shipped pay! Working days for my Panasonic bathroom fans at Encompass with no response, encompass com reviews what a nice.. The bank are however out of stock so it said it was offline that... The charge the ordering process easy, i received the wrong part Group has been chosen Panasonic... Be substituted before it shipped FEDEX TrustPilot for giving me a new price the... Is that the phone agent both times was wonderful OEM and fit perfectly, sent it.! Only takes two days after that call saying the items are just now being.... Microwave on 8/3/20 as good as our people have now spent $ 20 in shipping for encompass com reviews.

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